Privacy Policy
Privacy Policy for Taxini
Welcome to Taxini, a South African-based platform where users can rate, review, and improve taxi driver services. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile app, and services.
1. Information We Collect
1.1. Information You Provide Directly
Full name
Email address
Mobile number
Location (for ride verification or feedback relevance)
Reviews, ratings, and written feedback
Profile photo (if provided)
1.2. Automatically Collected Information
Device information (IP address, browser type, OS)
Usage data (pages visited, time spent, actions taken)
Location data (only with your permission)
2. How We Use Your Information
We use your information to:
Display and manage reviews and ratings
Verify review authenticity
Communicate with you (notifications, updates)
Improve our platform, security, and user experience
Enforce our Terms of Service and prevent fraud
3. Sharing of Information
We do not sell your personal information. We may share it in the following cases:
With service providers who assist in operating Taxini (e.g. hosting, analytics)
With law enforcement or legal authorities when required by law
In aggregated or anonymized form for research or reporting purposes
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
5. Your Rights (Under POPIA)
As a South African user, you have the right to:
Access your personal data
Request correction or deletion
Object to processing
Lodge a complaint with the Information Regulator (South Africa)
To exercise these rights, contact us at:
support@taxiniapp.com
+27 71 645 8990
6. Cookies and Tracking Technologies
Taxini uses cookies to enhance user experience, analyze site traffic, and personalize content. You can manage or disable cookies through your browser settings.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, or destruction.
8. Children’s Privacy
Our platform is not intended for children under the age of 16. We do not knowingly collect information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will notify you via email or through a notice on our platform. Please review it periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
Taxini Support Team info@taxiniapp.com
South Africa